July 17, 2017Testimonials
ClearPoint Technical Documentation
We develop technical documentation, including user guides, online help, wikis, embedded assistance, and other forms of help content, that is clear, concise, and complete–in other words, usable. Why does usable product documentation matter? Because when a technical document is clear, concise, and complete, its users make fewer calls to customer support. Instead, these users become repeat customers, and repeat customers improve the bottom line. Every time.
ClearPoint Plain-Language Workshops
We train business, government, nonprofit, and technical writers to develop clear, concise and complete content on the job. Whether we’re talking about nonprofit’s bylaws and grants or a company’s product documentation, we can train your writers to write content quickly and effectively—without all the jargon and jive many professional writers use—saving your organization time and money.
ClearPoint Specializes
Many businesses make the mistake of hiring the wrong type of writers. Creative writers can focus too heavily on using flowery language and imagery. Software engineers can create jargon-heavy documentation that flies over users’ heads.
Use the experts for your product documentation instead.
With over 20 years working in technical communication writing for complex mortgage and other types of software, we are masters of our field.
ClearPoint Plain Language Approach
Transforming complex information into plain language
Grants in plain language
As the ultimate marketing tool for nonprofits, grants determine whether your organization’s projects fly or die. How your proposals tell your story is just as important as what that story is. Do your proposals use clean, simple sentences and elegant, organized paragraphs with lots of relevant details and little fluff? If not, why not?
ClearPoint can help. Find out how our customizable workshop Granted! Your Key to Successful Grant Proposals will teach your writers to make every word count.
User guides in plain language
Everyone appreciates clear instructions. That’s what we provide in everything we produce, including user guides, online help, policies and procedures manuals, and other customer-facing documentation–writing that is clear, concise, complete. It’s called plain language: A technique that’s easy to grasp but difficult to master.
Using ClearPoint’s plain-language approach, we set the standard for effective technical documentation. Because when your customers have documentation that is clear, concise, and complete, they can find the information they need quickly and easily—without picking up the phone. So when you need someone who can write your documentation clearly, or if you want your writers to learn how, we can help. Visit our Technical Writing and Plain Language Training pages to learn more.
Business documents in plain language
Do the people who write your compliance documentation, your business requirements, and your policies and procedures understand the importance of writing clearly? Do your subject matter experts realize how unclear content can generate misunderstandings, internal strife, or even legal issues? Let us help. In our one-day workshops, we will train your staff to write so clearly that even the lawyers know what they mean. Visit our Business and Government Trainings page to learn more.
Contact
For more information about services and trainings, or to set up a free consultation, fill out the Contact form. We’ll be in touch shortly.